Q: Can my service be terminated for non-payment?

A: Your electric bill payment is due upon receipt. After 30 days, your account becomes overdue and you may receive a yellow overdue/termination notice and a pink disconnect notice indicating that your service will be shut off on or after a specific date unless you have paid your bill by then or made arrangements with us to pay.

If your service terminated for non-payment, full payment of the outstanding balance will be required. Also, before CEL restores your service, an additional security deposit and a reconnect fee may be required. Therefore, it is important that you make arrangements with CEL Customer Service whenever your bill is overdue.

You may qualify for certain exemptions from electric service termination. For details, contact our Customer Service at 594-2400.






< back to faq

Contact Information

(413) 598 - 8311

Customer Service:
(413) 594 - 2400

Emergency 24 Hr.:
(413) 594 - 7581

Customer Service