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FAQ


Q: How can I read the electric meter?

A: The electric meter on your home measures the amount of electricity you use. You can keep track of your usage by learning to read your meter. Most electric meters have five dials, which are read from right to left. The pointers on each dial move in alternate directions, and the number recorded is the last one passed by the pointer.

Sometimes our meter readers may not be able to read your meter because it is inside a locked building or the meter is blocked by snow, ice, bushes or other objects. In these rare cases, we must do an estimated reading. An estimated reading is based on last year's bill during the same month and your previous month's usage. We prefer not to estimate your bills, so please make sure your meter is accessible to our meter readers. If access to your meter is a continuing problem, we will contact you.

 

 

 

 

 

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Contact Information

Main:
(413) 598 - 8311

Customer Service:
(413) 594 - 2400

Emergency 24 Hr.:
(413) 594 - 7581

Customer Service