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FAQ


Q: Why would my electric bill change from month to month?

A: The most likely reason for a change in your bill may be due to a change in how you used energy. Typically, a home is equipped with many energy-using appliances that are not always used the same amount each month. You may have had guests, which could have contributed to higher water usage (causing your electric water heater to run more), more lights being used (or being used longer), more laundry, cooking, etc.

The time of year is another possible reason for changing bills. During the summer months, some appliances — such as dehumidifiers, air conditioners, fans and swimming pool pumps — run more. In the winter, most heating systems use electricity to circulate the heat. We also tend to spend more time indoors, running appliances and lighting for longer hours.

Finally, a bill may be higher or lower because there was a difference in the number of days between readings. Generally, your meter is read every 30 days, but there are times when your meter reading may be for less than 30 days or more than 30 days. It will state on your electric bill the number of days the bill covers.

If your think your bill has changed drastically and none of these factors seem to apply, contact our Customer Service. We may be able to offer an explanation, make arrangements to have a check reading done to make sure your meter was read properly, or schedule a meter test.

 

 

 

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Contact Information

Main:
(413) 598 - 8311

Customer Service:
(413) 594 - 2400

Emergency 24 Hr.:
(413) 594 - 7581

Customer Service