CONTACT
Main: (413) 598-8311
Pay by Phone: (877) 371-0327
Customer Service: (413) 594-2400
Emergency 24 Hr: (413) 594-7581
CROSSROADS FIBER
Chicopee’s own state of the art, 100% fiber network.

SERVICE FEES
Non-Payment Reconnection Fees
Regular Reconnect Fees
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Monday thru Friday, 8:00 AM - 4:30 PM, Regular Reconnection Fee: $75.00
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Monday thru Friday, 4:30 PM - 8:00 AM, Saturday & Sunday & Holidays (ALL are AFTER Hours), Regular Reconnection Fee: $135.00
Reconnect at Pole Fees
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Monday thru Friday 8:00 AM - 2:30 PM, Reconnect at Pole Fee: $100.00
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Monday thru Friday, 2:30 PM - 8:00 AM, Saturday & Sunday & Holidays (ALL are AFTER Hours), Reconnect at Pole Fee: $185.00
Payment Related Fees
Non Sufficient Funds (Returned Check) Fee $30.00
Stop Payment Fee $30.00
Electric Service Fees
Contract Work Service Disconnection, $75.00
Contract Work Service Reconnection, $75.00
Temporary Electric Service Fee - 100 AMP / 1 Phase, $200.00
Temporary Electric Service Fee - 200 AMP / 1 Phase, $250.00
Temporary Electric Service Fee - 200 AMP / 3 Phase, $300.00
Hold Utility Pole (2 Hour Minimum), $150.00
Hold Utility Pole After Hours, $300.00
Service Change to Triplex, $25.00
Provide Meter KYZ Output, $450.00